Frequently asked questions to help you buy a voucher, a gift box or an item - LE PHEBUS & SPA
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also receive a paper version at your home. The beneficiary can then book their dates at our establishment LE PHEBUS & SPA.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital or paper format, and you get the best rate by purchasing directly from our establishment LE PHEBUS & SPA.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at LE PHEBUS & SPA.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at the location during your order. The box is sent immediately in digital format and a paper version can be delivered to your home. Enjoy this customizable offer according to your wishes at LE PHEBUS & SPA.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, to make your loved ones happy. Take advantage of this opportunity to offer unforgettable moments at LE PHEBUS & SPA.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box for LE PHEBUS & SPA, select the dedicated option during your online purchase. You can then share the group gift via email or a personalized link, allowing everyone to add their contribution.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the options offered by our gift sets, tailored to different budgets. Whether you opt for a romantic getaway or a culinary experience, each amount is designed to offer an unforgettable experience at LE PHEBUS & SPA.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you forget your password, use the reset option provided. You will then be able to fully enjoy our LE PHEBUS & SPA gift boxes.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. Enjoy your shopping at LE PHEBUS & SPA.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to make your loved ones happy. All the boxes will be included in your order, and you can give them to different people or on different occasions. Take advantage of this opportunity to share the unique experience of our establishment LE PHEBUS & SPA.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our LE PHEBUS & SPA website.
How do I purchase or give a gift box?
To offer a LE PHEBUS & SPA gift box, choose your preferred box, add it to your cart, and personalize it with a message before finalizing your order. You will immediately receive a digital gift box, with the option of a paper version delivered to your home.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our gift certificates allow the recipient to freely choose among our various experiences, such as a stay in a superior room, a prestige suite with a private jacuzzi, or a starred dinner at our gourmet restaurant. You can customize the amount of the gift certificate according to your wishes, to offer a tailor-made getaway at LE PHEBUS & SPA.
Can I modify or cancel my order?
Modifications or cancellations of your order are possible according to the conditions specified at the time of purchase. Your gift box can be used for a gastronomic and relaxing getaway in Provence, at our establishment LE PHEBUS & SPA.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours at our establishment LE PHEBUS & SPA.
Is the gift box customer service reachable by phone?
The customer service of LE PHEBUS & SPA is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at our establishment LE PHEBUS & SPA.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page, for an unforgettable stay at LE PHEBUS & SPA.
Is there a dedicated customer service for gift boxes?
The customer service of LE PHEBUS & SPA is available to answer all your questions about your gift box. You can get detailed information about your stay directly through our website.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box for a gastronomic and relaxing getaway in the heart of Luberon, at our establishment LE PHEBUS & SPA.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, such as the Romantic Escape which offers a 25-minute Duo cabin treatment. Check the details of your gift box to know the services included during your stay at LE PHEBUS & SPA.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other clients of our establishment LE PHEBUS & SPA, subject to the conditions mentioned at the time of booking.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the information booklet that comes with it. You will find the details of your gastronomic and relaxing stay at our establishment LE PHEBUS & SPA.
Is parking included in my gift box?
The gift box does not include parking. For your stay at LE PHEBUS & SPA, you can use the establishment's parking for an additional fee.
Is breakfast included in my gift box?
The inclusion of breakfast depends on the gift box chosen. Some boxes, like the Provençal Getaway, include a continental breakfast, while others do not. Check the details of your box to confirm the services included at LE PHEBUS & SPA.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at LE PHEBUS & SPA will receive special attention, including tailored services such as duo cabin treatments or starred dinners, depending on the chosen box.
Is a welcome drink included in my gift box?
The presence of a welcome drink is not mentioned in the services of the LE PHEBUS & SPA gift boxes.
Should we bring towels to the Spa?
Towels are provided by our establishment LE PHEBUS & SPA during your spa visit.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are available in different options, including gastronomic stays and relaxing moments at the spa, to offer a unique experience to each. Take advantage of this opportunity to please your colleagues with the services of our establishment LE PHEBUS & SPA.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The gift boxes from LE PHEBUS & SPA are customizable and can be given to multiple people.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at LE PHEBUS & SPA.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, for gastronomic and relaxing getaways in the heart of Luberon, at our establishment LE PHEBUS & SPA.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address associated with your gift box will be updated according to the conditions of LE PHEBUS & SPA.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms for leaving a review are specified during your booking, at our establishment LE PHEBUS & SPA.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at our establishment LE PHEBUS & SPA.
Is there a dress code for the gift box?
For dinner at the gastronomic restaurant 'La Table de Xavier Mathieu', smart attire is recommended. Enjoy your stay in utmost elegance at our establishment LE PHEBUS & SPA.
From what age can I get a treatment?
The minimum age to receive a treatment at our spa is 16 years old. You will thus be able to fully enjoy our wide range of aesthetic and relaxing treatments at our establishment, LE PHEBUS & SPA.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book your dates with the establishment. The beneficiary can choose their stay dates and enjoy the services included in the gift box, subject to the availability of LE PHEBUS & SPA.
How can one access the hotel from the airport?
To access the hotel LE PHEBUS & SPA from the airport, you can choose a taxi transfer or a rental car. The establishment is located in Provence, in the heart of the Luberon, near the picturesque villages of Gordes and Roussillon, offering an idyllic setting for an enchanting stay.
Is the establishment accessible to people with reduced mobility?
The establishment LE PHEBUS & SPA has rooms adapted for people with reduced mobility, thus offering a comfortable and accessible stay for everyone.
Are pets allowed in the establishment?
Pets are accepted at our establishment LE PHEBUS & SPA, subject to specific conditions to be verified at the time of booking.
Where can I find the menus?
The menus of the restaurants in our establishment LE PHEBUS & SPA are available on our website, specifically on the detailed page of each package. There, you will find the gastronomic offerings of our starred chef Xavier Mathieu, as well as those of our second restaurant, Le Café de la Fontaine.
What are the hours of operation?
The opening hours of LE PHEBUS & SPA vary depending on the services. For a gastronomic and relaxing stay, you can enjoy the starred restaurant 'La Table de Xavier Mathieu' or 'Le Café de la Fontaine', as well as the spa offering a wide range of aesthetic and relaxing treatments.
Is there parking available near the establishment?
LE PHEBUS & SPA offers a private parking for its clients, located in the immediate vicinity of the establishment. This service is included in your stay, allowing you to fully enjoy your Provence getaway without any parking worries. Enjoy your stay at LE PHEBUS & SPA.
What are the delivery methods for gift boxes/vouchers?
LE PHEBUS & SPA gift boxes are available in digital or paper format, with immediate delivery by email or to your home.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You can choose between an immediate digital delivery or a paper version delivered to your home, to offer a gastronomic and relaxing getaway at LE PHEBUS & SPA.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic and relaxing stays at our establishment LE PHEBUS & SPA.
Is the gift box available in physical format?
Yes, the LE PHEBUS & SPA gift box is available in physical format. You can also choose to send it in digital form for immediate delivery.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in an elegant and careful packaging, reflecting the charm and refinement of our establishment LE PHEBUS & SPA.
Is the gift box available in a digital format (e-gift box)?
Yes, the LE PHEBUS & SPA gift boxes are available in digital version. You can choose email delivery for immediate issuance of your gift box.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient during your order. Shipping fees will apply according to the conditions of LE PHEBUS & SPA.
Do you deliver gift boxes internationally?
Yes, we deliver LE PHEBUS & SPA gift boxes internationally. Shipping costs and delivery times vary depending on the destination. You can choose between an immediate digital delivery or a paper version sent to your home for your LE PHEBUS & SPA gift box.
What are the delivery times for gift boxes by mail?
The LE PHEBUS & SPA gift boxes are sent within 48 to 72 hours by mail.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and you also have the option to receive a paper version at your home to give to your loved ones. Enjoy this gastronomic and relaxing getaway at our establishment LE PHEBUS & SPA.
Is express delivery available?
Express delivery is available for LE PHEBUS & SPA gift boxes, with immediate digital dispatch or a paper version sent to your home.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box will be sent to you immediately in digital format, and you can also receive a paper version at your home. The beneficiary can then book their dates at our establishment LE PHEBUS & SPA.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital version is sent immediately after your purchase, while the paper version is shipped to your home. Take advantage of this offer to give an unforgettable stay at LE PHEBUS & SPA.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days. Your gift box will be shipped within 24 hours after your order is validated, directly from our establishment LE PHEBUS & SPA.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at LE PHEBUS & SPA, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. Beneficiaries can book their dates directly with the establishment LE PHEBUS & SPA.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. LE PHEBUS & SPA offers a varied range of stays and experiences, allowing you to choose the option that best suits you to fully enjoy your stay in Provence.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. You can enjoy a gastronomic and relaxing getaway in Provence at our establishment LE PHEBUS & SPA.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can enjoy our Garrigue room, our Spa, and dinner by our Fountain, at our establishment LE PHEBUS & SPA.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified during your booking at our establishment LE PHEBUS & SPA.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking, at our establishment LE PHEBUS & SPA.
Can I convert my gift box into a gift card?
The gift boxes from LE PHEBUS & SPA cannot be converted into gift certificates. However, you can use them to book a gastronomic or relaxation experience at our establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For events like Valentine's Day, Christmas, or weddings, LE PHEBUS & SPA offers special gift boxes for unforgettable moments in Provence. Discover our online offers for romantic, gourmet, and relaxing getaways.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or getaways with friends. For example, our 'Romantic Escape' gift box is perfect for a romantic getaway, with a prestige suite and a duo treatment. Explore our offers to find the perfect gift box to give at LE PHEBUS & SPA.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment LE PHEBUS & SPA.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the gift boxes correspond to those offered by our establishment LE PHEBUS & SPA, such as stays, gourmet dinners, and spa treatments. You can customize your box according to your wishes, with options like superior rooms, suites with a private jacuzzi, or duo cabin treatments. The boxes offer an authentic and refined experience, to be enjoyed as a couple or with family in our 5-star hotel in Provence.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on availability and reservation conditions at the time of your stay. LE PHEBUS & SPA offers a wide range of aesthetic and relaxing treatments, allowing for some flexibility in the choice of services.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at LE PHEBUS & SPA.
Is online payment secure?
The online payment for your gift box is secure to ensure the protection of your banking data. You thus benefit from a transaction with complete confidence, directly with our establishment LE PHEBUS & SPA.
Is payment via group or shared payment possible?
Payment via group or shared funds is not offered for the purchase of our gift boxes. You can pay for your order by credit card, bank transfer, or PayPal, depending on the available options at checkout at LE PHEBUS & SPA.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our establishment LE PHEBUS & SPA, combining star gastronomy and relaxation in our spa, all in an enchanting Provençal setting.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of the establishment LE PHEBUS & SPA.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This allows you to receive an immediate digital delivery and a paper version at your home for a smooth and secure shopping experience, directly from our establishment LE PHEBUS & SPA.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at LE PHEBUS & SPA.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for LE PHEBUS & SPA gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website. All the necessary information to manage your gift box is centralized there, for simplified tracking of your purchase at our establishment LE PHEBUS & SPA.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your gift box purchase, we accept payments by credit card, PayPal, Apple Pay, and Google Pay. This way, you benefit from a secure and immediate transaction to offer an unforgettable stay at LE PHEBUS & SPA.
Can I receive an invoice after my purchase?
You will receive an invoice via email after your purchase at LE PHEBUS & SPA. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to LE PHEBUS & SPA establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment LE PHEBUS & SPA.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and direct with the establishment LE PHEBUS & SPA.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of gift boxes within our establishment LE PHEBUS & SPA.
Is it possible to add a personalized message to the gift box?
You can add a personalized message during your order, which will be included with the gift box to add a unique touch to your gift at our establishment LE PHEBUS & SPA.
Can we add options to your gift box offers?
The gift boxes from LE PHEBUS & SPA can be customized to your liking, with various options such as stays in a room or suite, gourmet dinners, or spa treatments.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options to enhance your gift box before postal delivery. You can customize the packaging during your online order to provide an even more memorable experience for your loved ones, with LE PHEBUS & SPA.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your LE PHEBUS & SPA gift box with a message to mark a special occasion, such as a birthday or a wedding. The LE PHEBUS & SPA gift boxes offer a gastronomic and relaxing getaway in Provence, ideal for celebrating a unique moment.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment LE PHEBUS & SPA.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. This duplicate will be issued according to the conditions specified at the time of purchase of your gift box at our establishment LE PHEBUS & SPA.
Can partially used gift boxes be refunded?
Partially used LE PHEBUS & SPA gift boxes are non-refundable.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, depending on the establishment's conditions. The gift boxes from LE PHEBUS & SPA offer flexibility so that you can choose the one that best suits your wishes.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a gift box for LE PHEBUS & SPA, as it is a service provision. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of our establishment LE PHEBUS & SPA. The gift boxes are valid for a reservation in our 5-star hotel in Provence, in the heart of the Luberon, and offer a unique gastronomic and relaxing experience.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo will be necessary to process your request quickly according to the conditions of the establishment LE PHEBUS & SPA.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased at our establishment LE PHEBUS & SPA depends on the specific terms and conditions of sale for that gift box, which are available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We recommend checking the validity conditions at the time of purchase to know any possible extension options, at our establishment LE PHEBUS & SPA.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of LE PHEBUS & SPA.
How can I redeem the cashback?
The gift fund is available as a gift box or a gift certificate with a custom amount. To use it, follow the instructions on the box or book your dates directly with the establishment LE PHEBUS & SPA.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. At LE PHEBUS & SPA, we refund you within 14 days after validation of your request.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for LE PHEBUS & SPA are neither exchangeable nor refundable. These boxes are designed to offer a unique relaxation and gastronomy experience at our establishment.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for LE PHEBUS & SPA gift boxes. Please check the available dates during your booking to fully enjoy your getaway in Provence.
Is booking with a gift box subject to availability?
The booking with a gift box at LE PHEBUS & SPA is subject to the establishment's availability. To fully enjoy your Provence getaway, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at LE PHEBUS & SPA.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at LE PHEBUS & SPA, have its number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible, subject to the availability of our establishment LE PHEBUS & SPA.
Can I use my gift box on holidays?
The use of your gift box at LE PHEBUS & SPA is possible on holidays, subject to the establishment's availability. Enjoy your gastronomic and relaxing getaway in Provence.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment LE PHEBUS & SPA. You will be able to choose your stay dates based on the available slots during the reservation.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment LE PHEBUS & SPA, depending on availability and the conditions of the gift box.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the availability of our establishment LE PHEBUS & SPA.
Can I make a reservation by email with my gift box?
Booking by email with a gift box is possible at our establishment LE PHEBUS & SPA. The booking terms are specified upon purchase of the gift box.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your LE PHEBUS & SPA gift box for a box of equal or lesser value, according to the terms of use of your box.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at LE PHEBUS & SPA. Any additional charges or options, such as extra spa treatments or specific menus, are at your own expense.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a gastronomic and relaxing getaway in the heart of Luberon, at our establishment LE PHEBUS & SPA.
Can my gift box be used all at once?
Your gift box for LE PHEBUS & SPA is valid for a single use, allowing you to fully enjoy a gastronomic and relaxing getaway in Provence.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within our establishment LE PHEBUS & SPA.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at our establishment LE PHEBUS & SPA, located in Provence, in the heart of the Luberon. You will thus be able to fully enjoy our enchanting setting, our spa, and our starred gastronomy.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to an additional charge. You will be able to take advantage of this option when making your reservation at our establishment, LE PHEBUS & SPA.
Can someone else use my gift box?
Your gift box is nominative and reserved for your exclusive use. It can only be used by you, the beneficiary indicated on the box, to enjoy a gastronomic and relaxing getaway at our establishment LE PHEBUS & SPA.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required during your stay according to the conditions of your gift box. The terms are specified at the time of booking at our establishment LE PHEBUS & SPA.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LE PHEBUS & SPA, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. For a stay in Provence at our hotel LE PHEBUS & SPA, we invite you to verify directly with us.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at LE PHEBUS & SPA, log in to your account on our website and follow the instructions. You will be able to choose your dates and enjoy our establishment located in the heart of the Luberon, near Gordes and Roussillon.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place your order as a guest, directly with our establishment LE PHEBUS & SPA.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in several installments, depending on the availability and reservation conditions of our establishment LE PHEBUS & SPA.
What are the check-in and check-out times?
The check-in and check-out times at LE PHEBUS & SPA are typically set at 15:00 for check-in and 12:00 for check-out. These times may vary depending on the type of room or suite booked, as well as the availability of the establishment. Make the most of your stay in Provence at our hotel LE PHEBUS & SPA.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. For example, some box sets include a starred dinner, access to the spa, or a stay in a superior room. To enjoy your gastronomic and relaxing getaway, book your dates at our establishment LE PHEBUS & SPA.
What is the difference between a gift box and a free amount voucher?
A LE PHEBUS & SPA gift box offers a choice among predefined experiences such as overnight stays or dinners, while a free-amount voucher allows you to pay for a service according to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to enjoy a gastronomic and relaxing getaway at LE PHEBUS & SPA.
How do I use a gift box during booking?
To use your gift box at LE PHEBUS & SPA, book directly with the establishment mentioning your unique code. The recipient can choose their stay dates and fully enjoy the proposed experience, including spa access and a gourmet dinner.
Can the gift box be transferred to a third party?
The LE PHEBUS & SPA gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At LE PHEBUS & SPA, we invite you to check the specific conditions at the time of purchase or reservation.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the purchase at our establishment LE PHEBUS & SPA.
What is the validity period of a gift box?
The validity period of a LE PHEBUS & SPA gift box is 1 to 3 years, depending on the type of box chosen. This period allows you to plan your stay in Provence with peace of mind, at our establishment LE PHEBUS & SPA.
Are children allowed?
Children are welcome at our establishment LE PHEBUS & SPA, which offers rooms and suites suitable for a family stay in Provence.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the gift box, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment LE PHEBUS & SPA.
Is the spa access private?
Access to the spa at LE PHEBUS & SPA is included in certain gift sets, such as the Romantic Escape which offers a 25-minute Duo cabin treatment.
What types of gift boxes do you offer?
We offer gift boxes for romantic getaways, gourmet escapes, and relaxing spa moments, with various options to suit your preferences. You can choose between superior rooms, suites with a private jacuzzi, starred dinners, and wellness treatments, to offer a unique experience in Provence at LE PHEBUS & SPA.